- Step 1: Lens Use
- Step 3: Lens Type
- Step 2: Package
- Step 4: Prescription
Do you have a prescription?
By selecting a prescription option, you confirm that you are over 16 years old, that you are not registered blind or partially sighted and have an up to date prescription.
Upload a copy
If you have your prescription you can upload a scan or photo.
If you haven't got the prescription to hand you place the order now and give us the details when it's convenient
If you have your prescription you can enter it here. You can also use this option to specify a custom pupillary distance
Direct Sight Terms and Conditions of purchase and supply
These are the terms and conditions on which we supply Goods to you.
Company No. 08735778
Registered office: Unit 1, The Business Centre, Raans Road, Amersham, Buckinghamshire, HP6 6FB.
Trading office: Unit 1, The Business Centre, Raans Road, Amersham, Buckinghamshire, HP6 6FB.
Customer Service Email: firstname.lastname@example.org
Currency Accepted: GBP only
Orders to Direct Sight must be submitted by one of the following methods:
- via this website
- or via mail order.
Please ensure that you read these terms and conditions carefully, and check that the details on the Order and in these terms and conditions are complete and accurate, before you sign and/or submit your Order. If you think that there is a mistake, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
When you sign and/or submit your Order to us, this does not mean we have accepted your Order for Goods. These terms and conditions will become binding on you and us when we issue you with a written acceptance of an Order (if ordered via our website or mail order) at which point a contract will come into existence between you and us.
If you need make any changes to a custom-made Order, your prescription, or your Order details, you must notify us within 24 hours of the Order being placed. If changes are made after this time a charge may be applied. If cancellations are requested after 24 hours of the Order being placed charges may apply for the custom-made lenses.
2. Limitations of Supply of Goods
Unfortunately, despite our best efforts, we cannot always guarantee the availability of Goods as set out on our site. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and we will not process your Order if made. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
3. Prices and Payment
We only currently accept British Pounds (GBP).
The price of the Goods will be set out in our price list in force on our website at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the Goods' correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated on our site, we will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.
Where we are providing Goods to you, you must make payment for Goods in advance by credit or debit card. We will not charge your credit or debit card until we despatch the Goods to you.
Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Unfortunately we do not accept orders from addresses outside the UK. We will contact you with an estimated delivery date and you will be notified when the Goods have been dispatched. Delivery of an Order shall be completed when we deliver the Goods to the address you gave us. If no one is available at your address to take delivery, we will leave you a note that the Goods have been returned to our premises, in which case, please contact us to rearrange delivery. The Goods will be your responsibility from the completion of delivery. You own the Goods once we have received payment in full.
5. Returns and Refunds
We offer a 30-day return policy. You must notify us within 7 working days of receiving your Goods if there is fault or damage to your product(s). If returning items, the product(s) needs to reach us within 30 days from the date of dispatch printed on your dispatch note/invoice. Returns must be in original condition and with all accessories (e.g. cloths, cases, etc). Please include a covering letter with the product(s) stating the reason for your return. All refunds will be made via the same method of payment. Refunds will be processed the same day the return is authorised, but may take up to 28 working days to appear in your account. You will receive a prompt email to confirm your return request has been accepted.
As prescription lenses and tints are custom-made/bespoke products, we are unfortunately unable to offer a refund on these items, as they fall outside of the Distance Selling regulations. We work hard to ensure every product is of excellent quality and in perfect condition. However, if a product is found to be faulty within 12 months of supply, Direct Sight will happily repair or replace the product free of charge within 7-28 working days after it has been returned.
We promise to create all products to match the prescription you provide us with. However, if you find a problem with the lenses, we advise you to return the product to us along with a copy of the prescription used for the order and we will investigate the problem. If it is found that we are at fault, we will happily repair or replace the lenses within 7-28 working days, free of charge. If the prescription details you provided us with are incorrect, we are unfortunately unable to offer a refund for the lenses. We will however offer a one-time free exchange if you provide us with the correct and valid prescription details.
6. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The "Direct Sight" trade name, or any other trade marks (whether unregistered or registered) set out on our site are the intellectual property rights of Direct Sight, and must not be used or reproduced without our prior written consent.
7. Reglaze Service
Direct Sight offer a reglazing service which allows you to keep your existing glasses but have them fitted with new prescription lenses. Every effort will be taken to ensure that your glasses are returned to you in a satisfactory condition but please note any damage to the frame or change in the adjustment of the frame as to how it once fitted cannot be held responsible by Direct Sight and it is taken at your own risk when sending your glasses in to us to be reglazed. We cannot be held liable for any costs that may incur to have the frame adjusted or the frame replaced if any such changes or damages occur. We cannot guarantee to return the original lenses.
8. Cancellation Rights
Under the Distance Selling Regulations, you have the right to cancel the contract at any time until seven working days after the date of delivery of the Goods. Any custom-made items (prescription lenses or tints) must be cancelled within 24 hours of the Order being placed. If your Order has been dispatched, you will need to return the Goods to the address below:
Unit 1, The Business Centre, Raans Road, Amersham, Buckinghamshire, HP6 6FB
This value will fall between +8 and -8 in increments of 0.25, for example 1.25. This might be written without the decimal point, as 125. If your prescription contains the ∞ symbol or 'Plano', select 0.00 from the drop down list.
This value will fall between -4 and +4 in increments of 0.25, for example -2.75. This might be written without the decimal point as -275.
This value will fall between 0 and 180. If you have filled in a numerical value in the Cylinder (CYL) box, then you MUST have a value for this box.
There's no hard and fast rule where this will be written on the prescription. If it is the same for both eyes it will be written once, otherwise there will be two ADD values, one for each eye.
What is pupillary distance?
Your pupillary distance (often referred to as PD), is the correct term for the distance between your eyes, measured between the centre of the pupils. This measurement is important in ensuring you get the optimal level of performance from your glasses, as the lenses need to match this distance so that the centre of each lens fits with the centre of your pupils.
How can I find my pupillary distance?
Your pupillary distance is usually measured during an eye examination, but is not always included with your prescription. You can either ask your optician for your pupillary distance during your eye test, we can take the measurement from an existing pair of glasses, calculate the measurement for you or use the national average. If you send your own glasses into DirectSight to have the PD measurement taken by one of our specialist technicians we will endeavour to have the glasses returned back to you as quickly as possible. Please note if you wish your PD to be taken from your existing glasses you must select the option 'Send Own Glasses for PD Check' when placing the order. There is a £ 5.00 non-refundable charge for this service.
Why do you need my pupillary distance?
A strong prescription on a pair of glasses with an incorrect pupillary distance for the user won't cause any harm to the eyes, but may result in strain or discomfort. An accurate pupillary distance allows us to provide you with the most comfortable and suitable pair of glasses possible.
Can I measure my own pupillary distance?
If your optician has not provided your PD you can get someone else to measure it for you. It is the horizontal distance between the centre of the pupil of one eye to the centre of the pupil of the other eye. Look straight ahead and get someone to meaure the distance between your pupils with a ruler.
Can you measure my pupillary distance from my old glasses?
Yes. If you send an old pair of your glasses into us one of our qualified technicians will measure the pupillary distance of your existing glasses. There is a £5.00 non-refundable charge for this service. Your frames will be returned to you after the pd has been taken.
Sending your prescription later
If you don't have your prescription to hand, you can send your prescription to us at a later date in a number of different ways. Here's how:
- Email it to us
- Request a call back let us know if you'd like us to call you at a convenient time to take your prescription details.
- Fax your prescription to us
- Post your prescription to us
Please send us your prescription details within five days to avoid any delay with your glasses. Please ensure you provide us with your order number and full name when you contact us.
Add a prism
There is a £10 charge for the inclusion of a prism.